🔁 Return & Exchange Policy

At Ad House Jewellery, we strive to deliver high-quality jewellery that you’ll love. However, if you are not completely satisfied, we’re here to help.

1. Return Eligibility

• Returns are accepted within 7 days of delivery.

• Items must be:

  • Unused and unworn

  • In original packaging with tags intact

• Returns are not applicable on:

  • Earrings (for hygiene reasons)

  • Customized or personalized jewellery

  • Items bought during clearance or sale

2. Exchange Policy

• Exchanges are allowed within 7 days of delivery.

• You can exchange for:

  • Same product (if damaged/defective)

  • Different product (price difference applicable)

3. Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Report within 48 hours of delivery

• Share images/video proof

• We will arrange a replacement at no extra cost

4. Refund Process

• Refunds are processed after product inspection

• Timeline: 5–10 business days

• Mode:

  • Prepaid orders → original payment method

  • COD orders → bank transfer/store credit

5. Reverse Pickup

• Available for selected pin codes

• If not available, customer may need to self-ship

6. Contact

For any return & exchange related queries, please reach out to us:

• 📧 Email: support@adhouse.in

• 📞 Customer Care: +91 7777877253